Data Deletion

Last updated: October 15, 2026 | Akkad Software Solutions

العربيّة

Disconnect one platform

In the app: Home → the platform (Instagram, WhatsApp, Messenger or Telegram) → Disconnect. We immediately stop receiving and answering its messages. You can also remove our app from your Facebook or Instagram account settings.

Delete your account and all its data

1. In the app: Business → Your account → Delete account. You confirm it with a code sent to your WhatsApp; replies and publishing stop, your platforms are disconnected and their access tokens erased immediately, and the rest of your data is erased within 30 days. Your number can register again as a new account.
2. Or email info@akkadsw.com with the phone number registered to your account. We confirm the request with you, delete within 30 days, and tell you when it is done.

What is deleted

• Your account, your shop data, your products and their photos.
• Connected platforms and their access tokens.
• Your customers' conversations, messages, images and transcribed voice messages.
• Your rules, AI training, settings and team.

What may remain

Records the law requires us to keep (such as subscription and payment records) remain only for the period the law requires, then are deleted.

Contact

info@akkadsw.com — see also the Privacy Policy.