Privacy Policy

Last updated: October 31, 2026 | Akkad Software Solutions

العربيّة

1. Introduction

Rad AI is an app by Akkad Software Solutions that replies to shops' customers automatically with AI, on the platforms the shop owner connects. This page explains what we collect, why, who we share it with, and how to delete it.

2. Data we collect

• Your account: phone number, name, age and country if you enter them, and the shop data you add (name, description, products, prices, photos and colors).
• Platforms you connect yourself:
  • Instagram: username, posts, comments and direct messages.
  • WhatsApp Business: your business WhatsApp number, and your customers' messages to it and our replies. If you connect your WhatsApp Business app number and agree in the app to share your chat history, we import your conversations with your customers from the last six months (excluding groups) so they appear in Rad AI and the AI understands their context; we never reply to any of them.
  • Facebook Messenger (when available): the name of the Facebook Page you choose, your customers' messages to it, and the sender's name and profile picture.
  • Telegram: your customers' messages to the bot you connect.
• Your customers' conversations: text, images they send (stored privately and deleted after 30 days), and voice messages (converted to text).
• Point-of-sale data, if you use it: products, inventory, invoices, and credit customers and their balances.
• Usage and technical data: reply history and statistics, a random install ID, device type and app version, and IP address.

3. How we use your data

• Replying automatically to your customers' comments and messages on your behalf, and running the rules you set.
• Recognizing a product from a photo a customer sends, and understanding voice messages.
• Sending login codes (OTP) via WhatsApp.
• Showing your conversations, statistics and notifications in the app.
• Operating, securing and fixing the service.

4. Who we share data with

We do not sell your data or your customers' data, and we do not use it for advertising. We share it only to run the service:

• Meta (Instagram, WhatsApp and Messenger): to receive and answer your customers' messages through their official APIs.
• Telegram: for the bot you connect.
• Google Gemini: to generate AI replies, recognize products in photos, and transcribe voice — it receives only the conversation text, images and audio, and your shop's product information, needed for the reply.
• Cloudflare: to carry the app's connections securely.

Google Gemini and Meta are service providers that process data on our behalf and only to run the service; your shop's customers' messages and their phone numbers or usernames on the platform are processed for this purpose. The app asks the shop owner to agree to this before turning on automatic replies; declining turns them off.

5. How we protect data

• Platform access tokens are stored encrypted.
• All connections use HTTPS.
• We verify the signature of every notification we receive from Meta.
• Each shop's data is isolated from others, and you control your team members' permissions.

6. Your rights

• View and edit your data in the app.
• Disconnect any platform you connected at any time.
• Delete your account and data (section 7).
• Cancel your subscription at any time.

7. Data deletion

From the app (Business → Your account → Delete account), confirmed with a code sent to your WhatsApp — everything stops immediately and your data is erased within 30 days — or by emailing info@akkadsw.com from or about your account's phone number — we delete within 30 days. Details and what is deleted are on the data deletion page.

8. Retention

• We keep your data while your account exists.
• Customer images sent in conversations: 30 days, then deleted.
• After a deletion request: deleted within 30 days, except what the law requires us to keep, for the period it requires.

9. Children

Rad AI is for shop owners and is not directed at children under 13.

10. Contact

Akkad Software Solutions — info@akkadsw.com