Terms of Use

Last updated: October 31, 2026 | Akkad Software Solutions

العربيّة

1. The service

Rad AI is an app by Akkad Software Solutions that replies to your shop's customers automatically with AI on WhatsApp, Instagram and Telegram when you connect them yourself, together with a cashier (point of sale) for your shop's sales. By using the app you agree to these terms.

2. Your account and responsibility

• You are responsible for the accuracy of your shop's information: products, prices, availability, photos, and everything you enter in the training.
• You are responsible for your communication with your customers and for sales, delivery and returns between you and them; Rad AI is a tool that replies on your behalf and does not sell.
• Keep your phone and login code safe, and set your team members' permissions; activity from your account is your responsibility.

3. AI replies

The AI replies from your shop's information, and it can be wrong: a price, availability, or how it understood a customer's question. Review conversations and orders in the app, correct your information, and step in yourself when needed — you can turn the AI off or hand any conversation over to you at any time.

4. Acceptable use

• No spam and no messaging people who did not message you, and no illegal or misleading content or products.
• Comply with the policies of the platforms you connect, including Meta's (WhatsApp and Instagram) and Telegram's.
• No attempts to break into or abuse the service, or to use other people's accounts.

Violations may suspend your account or some of its services.

5. Subscriptions, trial and credits

You start with a free trial, then choose a plan at the price and period agreed with Rad AI. AI replies use credits according to your plan; if your subscription ends or your credits run out, AI replies stop until you renew. You can cancel your subscription at any time.

6. Account deletion

From the app: Business → Your account → Delete account, confirmed with a code sent to your WhatsApp — everything stops immediately and your data is erased within 30 days.

7. Privacy

What we collect, how we use it and how we delete it is in the Privacy Policy.

8. Limitation of liability

We provide the service "as is" and work to keep it available and accurate, but we do not guarantee it is free of outages or errors, nor the availability of the platforms it relies on (Meta, Telegram and Google). We are not liable for indirect losses or lost profits arising from using the service, from it being unavailable, or from a wrong reply, and in any case our liability does not exceed what you paid us in the previous three months.

9. Changes to these terms

We may change these terms; we will update the "Last updated" date above and notify you in the app of important changes. Continuing to use the app afterwards means you accept them.

10. Governing law

These terms are governed by the laws of the Republic of Iraq.

11. Contact

Akkad Software Solutions — info@akkadsw.com